Returns & Exchanges
At Friends with Frank, we want you to love your investment pieces for years to come. If your order isn't quite right, we offer returns for a refund or exchange on full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Ensure items are in their original condition, unworn and unwashed, with all designer tags and packaging intact.
Ship Your Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing